Refund policy

Return & Refund Policy
Last updated: 18 May 2026

Thank you for shopping with us. Please read our Return & Refund Policy carefully before making a purchase.

Returns
We accept returns within 7 days of delivery. To be eligible for a return:

Item must be unused, unwashed, and in original condition.

Original tags and packaging must be intact.

Return request must be made within 7 days after receiving the order.

Certain items like innerwear, beauty products, or customized products are non-returnable.

Damaged or Wrong Product
If you receive a damaged, defective, or wrong item, please contact us within 48 hours of delivery with:

Order number

Product photos

Unboxing video (if available)

We will arrange replacement or refund after verification.

Refunds
Once your return is received and inspected:

Approved refunds are processed within 5–7 business days.

Refund amount will be credited to your original payment method or bank account.

COD order refunds may be processed via bank transfer or UPI.

Exchange Policy
We offer exchanges only for:

Wrong size

Defective product

Wrong item received

Exchange depends on stock availability.

Non-Returnable Items
The following items are not eligible for return/refund:

Used or washed products

Products without tags

Customized/personalized items

Sale or clearance items

Cancellation Policy
Orders can be cancelled only before dispatch. Once shipped, cancellation is not possible.

Email: supportdrivrluxe@gmail.com

Working Hours: Monday to Saturday, 10 AM – 7 PM

By placing an order on our store, you agree to this Return & Refund Policy.

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